mcw55 Privacy Policy

1General Overview

mcw55 ("we", "us", or "platform") is a trusted online betting and casino platform in Bangladesh. This Privacy Policy explains what personal information we collect when you visit our website mcw55.mom or use our services, how we use that information, and what steps we take to protect your privacy.

By using our services, you are considered to have accepted the terms of this policy. You must be at least 21 years of age. If you do not agree with any part of this policy, please refrain from using our services.

2What Information Is Collected

The following types of information may be collected when you create an account on mcw55, use our services, or contact our support team:

a) Information Collected Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket, or bank transfer — for transaction purposes only)
• Documents required for identity verification (national identity card or passport)
• Residential address

b) Information Collected Automatically

• IP address and device type
• Browser type and operating system
• Logs of visit times, pages, and activity on our site
• Information obtained from cookies and similar tracking technologies

c) Information Received from Third Parties

• Verified information from identity verification service providers
• Information provided by financial monitoring agencies for fraud prevention

3Why Your Information Is Used

mcw55 uses collected information solely for the following purposes:

• Account management: Keeping your account active, confirming logins, and verifying security.
• Payment processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Identity verification: Verification required for the age limit (21+) and fraud prevention.
• Service improvement: Analysing gaming and betting activity to improve the user experience.
• Communication: Sending important updates, security alerts, and support messages.
• Responsible gaming: Identifying unusual betting patterns to provide assistance to users.
• Legal compliance: Adhering to applicable laws and regulations.

4Data Retention Period

mcw55 retains your personal information only for as long as necessary. As a general rule:

• Active account data: For the entire duration the account remains open.
• Closed account data: For a period determined by legal requirements.
• Transaction records: May be retained for an extended period for financial audit purposes.
• Support communication logs: For a limited period to ensure service quality.

Once the retention period expires, or upon your request subject to specific conditions being met, information is securely deleted.

5Cookie Policy

mcw55 uses cookies on its website to improve your experience and ensure the site functions properly. Cookies are small text files stored in your browser.

The cookies we use:

• Essential cookies: Required for login sessions and security.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To understand site usage patterns — fully anonymous.

You can control cookies at any time by changing your browser settings. However, disabling certain cookies may limit some functionality of the site.

6Sharing Information with Third Parties

mcw55 never sells your personal information. However, in the following limited circumstances, certain information may be shared with specific third parties:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant service providers.
• Identity verification services: Information may be sent to trusted third-party identity verification services for account verification.
• Technology service providers: With contracted partners for server hosting, security, and analytics services — strictly within the bounds of the agreement.
• Legal authorities: When required to comply with a court order or legal obligation.
• Fraud prevention: To the relevant authorities to prevent suspicious activity or money laundering.

In each case, the relevant third party is contractually bound to follow our privacy standards.

7Data Security Measures

To ensure the security of your personal and financial information, mcw55 has implemented industry-standard technical and organisational measures:

• SSL encryption: All data transfers between our website and your browser are encrypted using SSL (Secure Socket Layer) technology.
• Data encryption: Sensitive information stored on our servers (passwords, payment details) is protected with strong encryption algorithms.
• Access controls: Only authorised staff are granted access to the information they need.
• Regular security testing: Regular security audits are conducted to identify system vulnerabilities.
• Firewall protection: Strong network firewalls are used to prevent unauthorised access.
• Two-factor authentication: An option for two-step verification for additional account security.

8International Data Transfers

mcw55 primarily provides services to users in Bangladesh. However, some of our servers or service providers may be located in other countries. In such cases:

• Appropriate protective measures are always ensured during data transfers.
• Strict data protection conditions are included in contracts.
• The applicable legal framework is considered before transferring your information to any country.

9Your Personal Rights

As a user of the mcw55 platform, you have the following rights over your own information:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request the correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you can request that your data be deleted — however, this may not be possible where legal or contractual obligations exist.
• Right to restrict processing: In certain cases you can request that the processing of your information be limited.
• Right to data portability: You can request a copy of the information you have provided in a structured, machine-readable format.
• Right to object: In certain cases you can object to the processing of your information.

To exercise these rights, contact our support team. We will respond to your request within a reasonable timeframe.

10Closing Your Account & Deleting Your Data

If you wish to close your account on mcw55, please contact our support team. After your account is closed:

• Processing of your personalised data will stop.
• Financial transaction records will be retained for a specified period as required by law.
• Some information may need to be retained for fraud prevention and legal compliance.
• If there is a remaining balance, your account will be closed only after the withdrawal process is complete.

11Policy Regarding Minor Users

mcw55 services are intended only for individuals aged 21 or older. We do not knowingly collect information from any minor (a person under the age of 21) or create accounts for them.

If it comes to our attention that a minor has created an account on our platform, that account will be closed immediately and the associated information will be deleted. If there is an issue with age verification, additional documents may be requested.

12Changes to This Policy

mcw55 may update this Privacy Policy from time to time. Changes may be made to this policy due to service improvements, technical changes, or legal requirements.

If any significant changes are made:

• The updated policy will be published on our website and the "Last updated" date at the top of the page will be changed.
• For important changes, a notification may be sent to your registered email address.
• Continued use of the service after changes have been made will be considered acceptance of the new policy.

We therefore recommend visiting this page regularly.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.

After receiving your request, the mcw55 support team will get back to you as soon as possible and will work to resolve your issue.

Related Policies

Visit our other important policy pages:

• Terms & Conditions — Complete rules for using the platform
• Responsible Gaming — Healthy gaming habits and support
• About Us — Learn more about mcw55
• FAQ — Answers to common questions